Terms of Service
Please read these terms and conditions carefully before using our website and services. By accessing and using MarketingCrew's website, you agree to be bound by these terms.
Last Updated: January 1, 2024
1. Acceptance of Terms
By accessing and using the MarketingCrew website (the "Service") operated by MarketingCrew Ltd ("us", "we", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service. Our Service is operated from our office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Key Points:
- These terms constitute a legally binding agreement between you and MarketingCrew Ltd
- By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms
- We reserve the right to modify these terms at any time without prior notice
- Continued use of our services after any changes constitutes acceptance of the new terms
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2. Service Description
MarketingCrew Ltd provides comprehensive digital marketing services designed to help businesses grow their online presence and achieve their marketing objectives. Our services are tailored to meet the unique needs of each client and are delivered through our experienced team of marketing professionals.
Our Core Services
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Social Media Marketing
- Content Marketing & Creation
- Email Marketing Campaigns
- Website Design & Development
Service Availability
Our services are available during the following hours:
Business Hours: Monday - Friday: 9:00 AM - 5:30 PM (GMT)
Contact: For urgent matters outside business hours, please email [email protected]
Response Time: We aim to respond to all inquiries within 24 hours during business days
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify users of any significant changes that may affect their use of our services.
3. User Accounts and Registration
To access certain features of our Service, you may be required to register for an account. When you register, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
Account Responsibilities
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Provide accurate and up-to-date information
- Use the service only for lawful purposes
- Comply with all applicable laws and regulations
Account Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination:
- • Your right to use the Service will cease immediately
- • All provisions of the Terms which by their nature should survive termination shall survive
- • We may delete your account and all related data
4. Acceptable Use Policy
You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. You also agree not to attempt to gain unauthorized access to any part of the Service.
Prohibited Activities
- • Violating any applicable laws or regulations
- • Transmitting harmful, offensive, or inappropriate content
- • Attempting to hack, crack, or breach security measures
- • Spamming or sending unsolicited communications
- • Impersonating others or providing false information
- • Interfering with the proper functioning of the Service
- • Using automated systems to access the Service without permission
Permitted Uses
- • Accessing the Service for its intended purpose
- • Sharing content with proper attribution
- • Contacting us through official channels
- • Using our services for legitimate business purposes
- • Providing honest feedback and reviews
- • Following our community guidelines
- • Respecting intellectual property rights
Enforcement
We reserve the right to take appropriate action against users who violate these terms, including but not limited to warnings, temporary suspensions, permanent bans, and reporting violations to law enforcement authorities when required by law.
5. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of MarketingCrew Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.
Our Content
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of MarketingCrew Ltd or its content suppliers and is protected by UK and international copyright laws.
You may not:
- • Reproduce, distribute, or create derivative works from our content
- • Use our trademarks, logos, or branding without permission
- • Remove copyright notices or other proprietary markings
- • Use automated systems to extract our content without permission
Your Content
You retain ownership of content you submit to us. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with providing and improving our services.
You represent and warrant that:
- • You own or have the necessary rights to submit the content
- • Your content does not infringe on any third-party rights
- • Your content is not unlawful, harmful, or offensive
- • You have obtained all necessary permissions for any third-party content
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.
Data Collection and Use
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This information may include:
- • Name and contact information
- • Account credentials
- • Payment information
- • Communication preferences
- • Usage data and analytics
- • Device and browser information
- • Cookies and similar technologies
- • Marketing and promotional data
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, update, or delete your personal information. Contact us at [email protected] for assistance.
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations.
7. Payment Terms and Billing
Our payment terms are designed to be fair and transparent. Please review the following information regarding payments, billing, and refunds.
Payment Methods
We accept the following payment methods:
- • Credit Cards (Visa, MasterCard, American Express)
- • Debit Cards
- • Bank Transfers
- • PayPal
- • Other methods as specified in individual service agreements
Billing Cycle
Our billing cycles are as follows:
- • Monthly subscriptions: Billed on the same day each month
- • Project-based services: 50% upfront, 50% upon completion
- • Retainer services: Billed monthly in advance
- • One-time services: Payment required before service delivery
Refund Policy
We offer a 30-day money-back guarantee for new clients on their first project. Refunds are processed within 5-10 business days of approval. Certain services may have different refund terms as specified in individual service agreements.
Late Payments
Payments not received within 30 days of the due date may result in suspension of services. A late fee of 2% per month may be applied to overdue amounts. We will make reasonable efforts to contact you before suspending services.
8. Termination
Either party may terminate the service agreement at any time. This section outlines the process and consequences of termination.
Termination by You
You may terminate your account or service agreement at any time by:
- • Providing 30 days written notice
- • Contacting us at [email protected]
- • Using account termination features where available
Note: Early termination may result in forfeiture of unused prepaid amounts.
Termination by Us
We may terminate or suspend your account immediately if you:
- • Violate these Terms of Service
- • Engage in fraudulent or illegal activities
- • Fail to make payments as agreed
- • Misuse our services or resources
Notice: We will provide written notice when possible, except in cases of immediate threat or violation.
Effects of Termination
Immediate Effects:
- • Access to services will be discontinued
- • Your account will be deactivated
- • Outstanding invoices remain due
- • Data access will be restricted
Data Handling:
- • Personal data will be deleted within 30 days
- • Business data may be retained for legal compliance
- • You may request data export before termination
- • Backup data will be purged according to our retention policy
9. Disclaimers and Warranties
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, MarketingCrew Ltd excludes all representations, warranties, and conditions relating to our website and the use of this website.
Service Availability
While we strive to provide uninterrupted service, we do not guarantee that:
- • The service will be available at all times
- • The service will be free from errors or interruptions
- • Defects will be corrected
- • The service will meet your specific requirements
Results and Performance
Marketing results can vary significantly based on numerous factors. We do not guarantee:
- • Specific revenue or conversion increases
- • Particular search engine rankings
- • Exact timelines for achieving goals
- • Performance metrics for all campaigns
Third-Party Services
Our website may contain links to third-party websites or services that are not owned or controlled by MarketingCrew Ltd. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
10. Limitation of Liability
In no event shall MarketingCrew Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Maximum Liability
Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid us for the Service in the 12 months preceding the claim, or £1,000, whichever is greater.
Excluded Damages
We shall not be liable for:
- • Loss of profits or revenue
- • Loss of data or information
- • Business interruption
- • Indirect or consequential damages
Essential Basis
The limitations and exclusions in these Terms are fundamental elements of the agreement between you and MarketingCrew Ltd. MarketingCrew Ltd would not provide the Service without these limitations.
11. Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Legal Framework
These Terms are governed by:
- • The laws of England and Wales
- • UK Consumer Rights Act 2015
- • UK Data Protection Act 2018
- • EU General Data Protection Regulation (GDPR)
Dispute Resolution
Before pursuing formal legal action, we encourage:
- • Direct communication with our team
- • Mediation through recognized bodies
- • Arbitration as an alternative to litigation
- • Good faith negotiations to resolve disputes
Company Information
MarketingCrew Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Phone: +44 20 3850 9421
Email: [email protected]
12. Contact Information and Changes
Questions About These Terms
If you have any questions about these Terms of Service, please contact us:
Email: [email protected]
Phone: +44 20 3850 9421
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Business Hours: Monday - Friday: 9:00 AM - 5:30 PM (GMT)
Changes to Terms
We reserve the right to modify these Terms at any time. When we do:
- • We will update the "Last Updated" date
- • Significant changes will be communicated via email
- • Continued use constitutes acceptance
- • Previous versions may be archived for reference
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For the latest updates, service information, and marketing insights, visit our other pages:
By using MarketingCrew's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.